1. Confirm you have the most recent version of Citrix currently installed on your machine.
- Windows 7 through 10: Citrix Receiver 4.3
- Mac OS: Citrix Receiver 12.0
3. Determine the datacenter location you access Hosted Applications through and update any bookmarks, favorites, or shortcuts with the appropriate address below.
- Boston: https://login2.blackbaudhosting.com
- Orange County: https://login1.blackbaudhosting.com
- Vancouver: https://appsca.blackbaudonemand.com
- Sydney: https://login4.blackbaudhosting.com
- EU: https://login01.blackbaud.net/