Error: Failed: Donation [number] by [donor name] on behalf of [organization name] must be linked to an existing Organization Constituent record - when processing transactions in Online Express

When downloading registrations into batch from Online Express that are made on behalf of an organization, users may receive the error:

Error: Failed: Donation [number] by [donor name] on behalf of [organization name] must be linked to an existing Organization Constituent record

The transaction will not process regardless of the constituent record it is linked to.  
This has since been resolved.

Steps to Duplicate

1. Create an Event form in Online Express
2. Mark the option "Allow individuals to register on behalf of an organization" on tab 3: Extras
3. Publish the form and enter a registration online that is for an organization
4. In Online Express, download Event Transactions
5. Link registration to Organization Record
6. Click Process Now
7. Receive Error

Environment

 Blackbaud Online Express

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.