Constituents missing from query results when querying for Constituent records with Assigned Solicitor relationships that are not a specific Solicitor Type

When querying for constituents who have an Assigned Solicitor relationship that is not a specific Solicitor Type and the constituent has more than one Assigned Solicitor relationship on their Relationships tab, they do not appear in the results.  When querying for constituents whose spouse does have an Assigned Solicitor relationship that is not a specific Solicitor Type, the correct constituents pull into the results.

Article Number: 95176

Products:

  • Raiser_s_Edge_RE
This issue has been evaluated and determined to be working as designed. In this instance the negative operator in the Query criteria would exclude any records that hold an Assigned Solicitor relationship with that specific type. An alternate approach to achieve the desired results for this specific query is to use a positive operator such as One Of and include only the desired Solicitor Types.

We recommend adding any program suggestions to our Ideas Community page. Our developers check here first when building program enhancements to see what our users are most interested in seeing implemented.

Steps to Duplicate

  1. Create two constituent records that are linked by a Spouse relationship or select two existing constituent records that are linked by a Spouse relationship (i.e. Joseph Diresta and Angela Diresta)
  2. On Joseph Diresta’s record, add two Assigned Solicitor relationships with two different Solicitor Types. (i.e. One Assigned Solicitor has the Solicitor Type “Former” and the other Assigned Solicitor has the Solicitor Type “Primary”)
  3. On Angela Diresta’s record, add an Assigned Solicitor relationship (i.e. Assigned Solicitor has the Solicitor Type “Primary”)
  4. Note down Joseph Diresta’s Constituent ID and Angela Diresta’s Constituent ID
  5. Click Query>New
  6. Select Constituent from the Query type drop-down
  7. Click OK
  8. Select Constituent Information>Constituent ID
  9. Keep the Operator drop-down at equals
  10. Type Joseph Diresta’s Constituent ID in the Value field
  11. Click OK
  12. Select Relationships>Assigned Solicitors>Solicitor Type
  13. Change the Operator drop-down to does not equal
  14. Select Former from the Value drop-down
  15. Click OK
  16. Click the Output tab
  17. Select Constituent Information>Name
  18. Click Run Now
  19. 0 Results
  20. Click Query>New
  21. Select Constituent from the Query type drop-down
  22. Click OK
  23. Select Constituent Information>Constituent ID
  24. Keep the Operator drop-down at equals
  25. Type Angela Diresta’s Constituent ID in the Value field
  26. Click OK
  27. Select Spouse>Relationships>Assigned Solicitor>Solicitor Type
  28. Change the Operator drop-down to does not equal
  29. Select Former from the Value drop-down
  30. Click OK
  31. Click the Output tab
  32. Select Constituent Information>Name
  33. Click Run Now
  34. Angela Diresta appears in the results

Environment

 Raiser's Edge
 7.93

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!