Instead, zip the BAK file into a .zip folder, then upload it using the steps in How do I send data and other files to Blackbaud or retrieve data and other files from Blackbaud.
We have evaluated this issue as a potential defect and we have determined it will not be addressed in the software in its current state. In this case, the risks and challenges outweigh the potential benefit of resolving this issue.
We wish we could address each and every issue that we come across, but there are occasions when addressing certain issues would add risk to causing a bigger problem or would put other prioritized initiatives at risk.
We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.