Exception batch is created without any records after committing a batch of Credit Card payments

A user may notice that an empty exception batch is created for a batch commit of Credit Card payments, even though there were valid exceptions during committal.  
We're currently evaluating this issue for a fix in a future patch or service pack.  

Steps to Duplicate

1.  Log-in.
2.  Go to Batch Entry and on the Committed batches tab find the batch in question.  View the exception report and notice that there are exceptions of 'Data could not be saved.  Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.
3.  Next go find Exception batch. Notice that there are no records inside of this exception batch.  

Environment

 Blackbaud CRM
 4.0
 141.12

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.