- Click Tickets > Program search and search for your program
- Edit the price types of the program
- Change the price type currently used in the transaction for the ticket to a price that is not currently in use and then change it back
- Click the drop down arrow next to the price type and click delete
- Click the add button and a different price type
- Delete that price type and re add the original price type
- Refresh Altru and try to process the transaction again
Connect and collaborate with fellow Blackbaud users.