Duplicate constituents not pulling into either of the duplicate search processes

When running the full duplicate search or incremental search process some duplicate records aren't pulling into either of the processes
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Click Constituents > add individual
  2. Fill out the information on the add an individual screen (last name, first name, email, address, etc..)
  3. Click save
  4. Repeat steps 1 - 3 but don't give the new constituent the exact name of the first constituent you added
    1. Make sure they have the same address, email address, and phone number
  5. Click on the Constituents tab > duplicates > Full duplicate search
  6. Click edit process and select either the fast process or the detailed process
  7. Click start process

Environment

 Altru Arts & Cultural

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