Payment showing incorrect amount on Total Revenue and Payments Report

When running the Total Revenue and Payments Report, you may notice a payment that is displaying incorrectly. For example, the total of the payment is $50 and the Total Revenue and Payments Report is showing $120. This causes the totals to be incorrect. 

A sales order total may be showing incorrectly on the Total Revenue and payments report. The correct total appears on the order and the Credit Card Transaction Settlement Status Report, but the incorrect total of the order is showing on the Total Revenue and Payments Report. This order may have a scenario of rescheduled tickets after making a refund.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. Go to Revenue and click Total Revenue and Payments Report 
  2. For the report parameters, choose a Date, All users, All sources, and check the boxes to Include Taxes, Show payment method distribution, and Include Security Deposits
  3. Notice that the Total Revenue and payments total does not match the Payment method distribution total. 
  4. Notice that the Order is showing a higher amount. Note this amount.  
  5. Click on the order hyperlink to view the order. 
  6. Notice that payment shows a lower amount. 

Environment

 Altru Arts & Cultural
 Yes
 4.4
 4.94

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.