Processing record change through ConnectRE updates the wrong record in the Raiser's Edge

When processing record changes/updates through ConnectRE, addresses are changed on incorrect constituent records in the Raiser's Edge.
  1. Make a change to the record in Whipple Hill (ex. Add an Email Address, edit a phone number).
  2. Log back into the Raiser's Edge
  3. Go to ConnectRE
  4. Process updates
  5. The address is updated on the correct record

Steps to Duplicate

  1. Log into the Raiser's Edge
  2. Go to ConnectRE on the Navigation Bar
  3. Process record updates
  4. Incorrect constituent records are updated in the Raiser's Edge

Environment

 Raiser's Edge
 7.94

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.