When running pledge reminders in the Raiser's Edge, users may see the following error: A file error has occurred. ([Path to File]). After clicking OK to this error, the reminders are never generated.
We are currently evaluating this issue and will update this article when we have more information.
Steps to Duplicate
1. Log into the Raiser's Edge 2. Select Mail > Reminders 3. Open pledge reminder parameters 4. Click Send to Word Merge Wizard 5. Click Finish 6. Click No to marking recording reminders in pledge history 7. Error appears