To prevent refund email autoresponders from going out, you will want to disable one or both of the following autoresponders:
  • TeamRaiser Registration Full Refund - for full refunds processed
  • TeamRaiser Registration Partial Refund - for partial refunds where part of the transaction amount is soft credited
These autoresponders can be disabled by following the steps below:
  1. Fundraising>TeamRaiser
  2. Click Edit next to the appropriate TeamRaiser event
  3. Skip to step 11 - Manage Autoresponders
  4. Click Disable next to TeamRaiser Registration Full Refund or TeamRaiser Registration Partial Refund or both if you wish to disable both
  5. Click Next and the setting will automatically apply