When using DIY forms, if your template includes the following data merge fields they will not populate information in the donor's confirmation email.
Org Full Address with Country - Multi Line
Org Full Address w/o Country - Multi Line
Org Full Address with Country - Single Line
Org Full Address w/o Country - Single Line
Full Address with Country - Multi Line
Full Address w/o Country - Multi Line
Full Address with Country - Single Line
Full Address w/o Country - Single Line
We are currently evaluating this issue and will update this article when we have more information.
In the meantime, we suggest taking out the Full Address data merge fields and replacing them with the single merge fields for "Address Lines" "City" "State" etc... or use the eCommerce Detail Widget in your template instead. Both of those options will populate address information correctly in the email the donor receives.
To find out which template is being used for a DIY page: 1. Click Management 2. Click DIY forms 3. Click Edit next to your donate page (settings are unique for each DIY form) 4. Click Settings on the upper left hand side 5. Take note of the template selected under Email Confirmation
If you want to edit that template: 1. Click Communications 2. Click the category the template is in 3. Click the template to edit it 4. Make any changes needed. For help with making the changes please see Adding Data Merge Fields. 5. Click Save and Finish