Error: ActiveX component can't create object - when previewing or printing reports in Blackbaud Hosting Services

When previewing or printing a report in Blackbaud Hosting Services, you may receive the following error:

ActiveX component can't create object
  1. Determine the application server.
  2. Click Chat with Support, reference this article, and provide the following:
  • Hosting user name
  • Name of the server you were connected to when the error occurred.

Steps to Duplicate

  1. Log into hosted Raiser's Edge or The Financial Edge
  2. Preview any report
  3. Log out of Raiser's Edge if the error does not occur
  4. Log back into Raiser's Edge and preview any report
  5. Continue steps 3-4 until the error occurs
  6. When the error occurs, any report preview in Raiser's Edge will produce this error

Environment

 Raiser's Edge
 7.94
 7.94.6116.4

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