When one Client (Client A) is responsible for certain products or billing items for another Client (Client B), it's possible to setup certain specifications on the client record for what products should be paid by which client. In this scenario, a Charge that should be paid by one client (Client B) was incorrectly showing for the wrong client to pay (Client A). Client A is listed as a payer on Client B's record.
1. In Accounts Receivable > Records > Clients, open Client B (the client who should be paying for the item) and select their Statements tab. 2. Ensure that the appropriate number of rows are listed and that there aren't any extra rows for the other payer that would list "All Charges" 3. If there are, delete these rows and save and close the client
The invoice or charge should now no longer show under the incorrect client.