One file does not download or nothing happens after clicking on a specific file in the Blackbaud Hosting Services Files Folder

When working in the Blackbaud Hosting Services Files Folder, which is accessed by clicking on the Content tab, you may notice that one specific file will not download when you click on the file name. This may happen despite being able to click on and download other files of the same type.

Article Number: 95545

Products:

Education_Edge_EE
Financial_Edge_FE
Raiser_s_Edge_RE

Make sure the file name does not contain dots (.) other than the one before the file extension (eg. .XLS) . If so, rename the file or recreate the file without them.
Delete the temporary Internet files, browser history, browser cache, and browser cookies from your web browser

Note: You do not need to delete your saved passwords or saved form data, because they have no effect on this issue.

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