Why are teams being registered as captainless?

I'm noticing that there are teams in our TeamRaiser event that are captainless or don't seem to have a captain assigned. How is this happening?

Article Number: 95685

Products:

Captainless teams can occur because of a setting for how returning teams are handled. To adjust these settings:

Go to Fundraising > TeamRaiser
Click Edit next to the appropriate TeamRaiser
Go to Step 3. Select Event Options
Click Edit Advanced Options
Click c. Define Returning Teams Options
On option 3. Returning Teams Captain Role, select "Offer the Captain role to each returning team member until one accepts (Note: If no one accepts, the team will be captainless.)"
Click Save

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