Error: An error has occurred while uploading the transaction batch. The Raiser's Edge cannot connect to the Blackbaud Payment Service- when processing a recurring gift batch

When processing a recurring gift batch, the error Error: An error has occurred while uploading the transaction batch. The Raiser's Edge cannot connect to the Blackbaud Payment Service for the secure storage of new or updated credit card information. The Raiser's Edge requires a connection to Blackbaud Payment Service. Please check your internet connection and attempt to save the record againappears. No authorization or rejection codes come back to The Raiser's Edge.

When checking in event viewer, the warning: Error: -2146232832; Error: Data could not be saved because one or more of the ID values specified have already been used appears.

Users might also receive the error An error occurred while uploading the transaction batch: An error occurred communicating with the Blackbaud Payment Service. Date could not be saved because one or more of the ID values specified have already been used.
Recreate the batch 

This can occur in Recurring Batches that have been used repeatedly or through multiple updates to The Raiser's Edge.  It can occur in other situations as well, but if this error is received, the batch must be recreated.

 

Steps to Duplicate

Steps to duplicate:

1. Open existing recurring batch
2. Click Tools > Authorize Credit Card Transactions or Tools>Create EFT Transmission File
3. The error message appears

Environment

 Raiser's Edge
 7.91

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.