When marking a Constituent as deceased the Business Rules set up in Configuration are not applied or they occur intermittently. These rules include but are not limited to: making the spouse a constituent, changing the marital status, and prompting to update the spouse addressee/salutations.
If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.
Manually make the changes that need to be made to the deceased constituent's record.
Steps to Duplicate
1. Log into Raiser's Edge as any user 2. Open a Constituent record with a non-constituent spouse 3. Mark Deceased checkbox? 4. Click Save & Close 5. Pop up message: Are you sure you want to mark this constituent as deceased? Click Yes 6. Confirm that no other Business Rules are applied