Error: REEISSERVER3.exe has stopped working - when clicking Refresh on Home page or logging out

The following error may occur when all Raiser's Edge users click the Refresh button on the Home page. This may also occurs when logging out of The Raiser's Edge using File, Exit and Sign out. This occurs on the server.

Error: REISSERVER3.exe has stopped working. Windows can check online for a solution to the problem.

Users are given an option to Check online for a solution and close the program or Close the program.

Article Number: 95809

Products:

Raiser_s_Edge_RE

Click the Details button in the error message and check the details of the error message for the Problem Event Name line.

If the Problem Event Name is "BEX," the issue is related to Microsoft's Data Execution Prevention (DEP). The issue is a result of a buffer overflow or DEP exception.

A DEP exception will need to be created for REEISServer3.exe to resolve the issue. Follow the link below to a Microsoft Knowledgebase article that will lead you through how to create the DEP exception:
http://windows.microsoft.com/en-us/windows7/Change-Data-Execution-Prevention-settings?SignedIn=1

Environment

Operating System Windows 7 (32-bit);Windows Server 2008 R2

Affected Product Raiser's Edge

Affected Version 7.93

Other Affected Products Patch 5

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!