Error: REEISSERVER3.exe has stopped working - when clicking Refresh on Home page or logging out

The following error may occur when all Raiser's Edge users click the Refresh button on the Home page. This may also occurs when logging out of The Raiser's Edge using File, Exit and Sign out. This occurs on the server.

Error: REISSERVER3.exe has stopped working. Windows can check online for a solution to the problem. 

Users are given an option to Check online for a solution and close the program or Close the program.
Click the Details button in the error message and check the details of the error message for the Problem Event Name line.

If the Problem Event Name is "BEX," the issue is related to Microsoft's Data Execution Prevention (DEP). The issue is a result of a buffer overflow or DEP exception. 

A DEP exception will need to be created for REEISServer3.exe to resolve the issue. Follow the link below to a Microsoft Knowledgebase article that will lead you through how to create the DEP exception:


 Windows 7 (32-bit);Windows Server 2008 R2
 Raiser's Edge
 Patch 5

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