When linking new Luminate Online constituents to existing constituents in the Luminate Online plug in for The Raiser's Edge, you may notice that blank data from the Luminate Online record will overwrite data in The Raiser's Edge. If this occurs for a spouse relationship, you may see the following listed in the plug in:
Constituent requested removal of spouse relationship
You may also see "Removed" listed in the Action column for these pieces of data.
Follow these steps to prevent Raiser's Edge data from being overwritten by blank data from Luminate Online:
Reject any unwanted changes by unmarking the Process? checkbox next to them
Then process the constituents one at a time.
When the integration is enabled, the plug in considers the incoming information from Luminate Online to be the most up to date information in all aspects. This means that if the data for spouses, addressee/salutations, and primary business information is not populated in Luminate Online, the plug in will consider the blank data the most current and will remove or overwrite that data in The Raiser's Edge.