Error: Constituent must have a primary email address - when attempting to update a primary e-mail address via a Constituent Update Batch import

When attempting to update a Primary e-mail address via a Constituent Update Import, a user may notice that they receive Error:  Constituent must have a primary email address - when validating their batch.  This occurs even when the value of Yes is marked for the 'Email address primary 1' field.  
We're currently evaluating this issue for a fix in a future patch or service pack.  

Steps to Duplicate

1.  Log-in to 3.0
2.  Go to Constituents and Add an Individual
3.  On the Contact tab, add an Email Address
Type: Any
Email Address: Any
4. Save. 
5.  Create an import .csv file with the following fields:  
LookupID
Last/Org/Group/Household name
email address type 1
Constituent Type (Individual)
EMAILADDRESSID1 (guid of email address)
Email address 1 (email address from step 3)
Email address primary 1 (Yes)
6.  Go to Administration, Import, and Add a Constituent Update Batch Import template (be sure it includes fields for email)
7.  Map your fields (auto-map and auto-map email collection fields)
8.  On the Set Options tab, under Search list fields select Quick find. Save and start your import
9.  Open your batch and validate.  Notice Error:  Constituent must have a primary email address.  Notice in the Email addresses collection field that your email address is not marked as Primary

Environment

 Blackbaud CRM
 3.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.