Error: There was an error loading the Address Information. The error reported was: Object reference not set to an instance of an object. - when downloading transactions

When downloading transactions for donation or events in Online Express, the following error may occur: There was an error loading the Address Information. The error reported was: Object reference not set to an instance of an object.

 
In The Raiser's Edge, a user-defined code table for the City may be in use. To turn this off, follow these steps: 
1. Go to Config> Fields> Address
2. Unmark the 'Lookup' column for the City field

If issue still persists, please contact support and reference this article. 


Workaround: 

1. Highlight and individual transaction
2. Use single transaction processing by clicking Process transaction
3. Click OK to the error
4. Transaction will be downloaded correctly and move to batch
5. Continue with this for each transaction


 

Steps to Duplicate

1. Login to RE with any supervisor user
2. In OLX, click the Events section and Download Transactions
3. Select any donation, and click Process Transaction
4. Receive error
5. Click OK and transaction will process.

Environment

 Blackbaud Online Express

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