Error: There was an error loading the Address Information. The error reported was: Object reference not set to an instance of an object. - when downloading transactions

When downloading transactions for donation or events in Online Express, the following error may occur: There was an error loading the Address Information. The error reported was: Object reference not set to an instance of an object.

 
In The Raiser's Edge, a user-defined code table for the City may be in use. To turn this off, follow these steps: 
1. Go to Config> Fields> Address
2. Unmark the 'Lookup' column for the City field

If issue still persists, please contact support and reference this article. 


Workaround: 

1. Highlight and individual transaction
2. Use single transaction processing by clicking Process transaction
3. Click OK to the error
4. Transaction will be downloaded correctly and move to batch
5. Continue with this for each transaction


 

Steps to Duplicate

1. Login to RE with any supervisor user
2. In OLX, click the Events section and Download Transactions
3. Select any donation, and click Process Transaction
4. Receive error
5. Click OK and transaction will process.

Environment

 Blackbaud Online Express

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.