Error: Run time error - when attempting to donate to an eCard donation form

When attempting to progress to the donation form in the eCard you may receive a run time error.  This run time error references a 500 internal server error in the logs.  This error states: 
Invalid format for donation amount
The donation form has no giving levels and was previously setup for only other amounts.
  1. Log into NetCommunity
  2. Edit the eCard part
  3. Insert at least one giving level, other than choosing Other Amount
  4. Save form


 Blackbaud NetCommunity

Was this article helpful?