Error: Record operation could not be performed. XML parsing: line #, character #, illegal name character - when clicking Refresh email job status on an Email Marketing Effort

When clicking Refresh email job status on an Email Marketing Effort, a user may receive Error:  Record operation could not be performed.  XML parsing: line #, character #, illegal name character.
Download and install the latest service pack, which contains all fixes from previous service packs. If you are running an older version, download and install the latest version and then the service pack.

Environment

 Blackbaud CRM
 3.0
 4.0
 Service Pack 8
 516.64

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