Error: This RE constituent is already linked to NetCommunity user: XXX - when processing Sign-up Request

When processing a Sign-up Request, the error This RE constituent is already linked to NetCommunity user: XXX or <Already linked to user: xxusernamexx> may appear.
Why is this happening: 
  • The user already has a NetCommunity username and password linked to the existing record in The Raiser's Edge.
  • They have forgotten their username/password and instead of requesting a password reset, they create a new username/password using the same First Name, Last name, Address, etc...
  • This generates a sign-up request that tries to auto match to the existing record in RE but cannot because there is an existing link between the original user record in NetCommunity and the constituent record in The Raiser's Edge, thus causing the error to occur under the sign-up request.
  • NOTE: In the case of signup requests submitted for Volunteer Opportunity, no Volunteer Request will be generated until the link has been updated.
  • The user already has a NetCommunity username and password linked to Raiser's Edge, and they filled out the Email Signup form
    • Note: The Email Signup part for is intended for users who have not yet signed up on the website, so they can signup without logging in. For users who have already signed up on the website, they should be utilizing their Profile Form to update their email preferences, which prevents a duplicate signup. If the user already has a profile, and the signup in the plugin is a duplicate, then the Send Linked User Email should be emailed. You may consider adding verbiage to the Send Linked User Email indicating the user should access their profile form to update their email preferences. 
To keep the new username
  1. Log into Blackbaud NetCommunity as a supervisor
  2. Go to Users and security > Users
  3. Enter the username in the Filter by login field
  4. Click Filter
  5. Click the pencil icon next to that user
  6. Click the Break Link button next to The Raiser's Edge Linked Constituent Information
  7. Go back to The Raiser's Edge and process the Sign-up Request. The record will now be linked to the username in the Sign-up Request
To keep the existing username​
Setup a Linked User Email, if one is not created already.
  1. Click Send Linked User Email
​​User-added image
  1. ​On the prompt "Are you sure you wish to send an email to user "XXXX"?", click Yes
  2. Click OK on the prompt "Email was sent successfully."
  • The user will receive an email with their existing username, as configured in the Linked User Email
  1. Click Delete to delete the new username out of the plugin, and click Yes on the prompt
To create a new constituent
Note: this should only be utilize if the signup in the plugin is not a true duplicate
  1. Click Create New>Create Constituent
  2. Click Process Transaction

Environment

 Blackbaud NetCommunity

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