Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
When trying to download submitted files from the students in the class, the zip files display but the files cannot be opened. Is there a way to open the files while using a Mac with Chrome?
The reason that the files cannot be opened is because Chrome has changed the extension of the file that was uploaded by the student to include .cpgz in the filename. Unfortunately this is a browser issue that cannot be fixed through the BlackbaudK12 software.
Please refer to the following documentation in regards to Chrome with the .cpgz file issue.