Ensure that NTFS permissions have been set to the Program Files\Blackbaud\The Financial Edge directory. For further information regarding NTFS permissions, see Which NTFS rights are required to run the software on workstations, Citrix or Terminal Servers?
If you still receive the error after checking the NTFS permissions, try one of the following:
Run application as administrator:
- Exit and sign out of The Education Edge
- Right click on The Education Edge icon you use to login in
- Select "Run as Administrator"
- Sign in as usual and run the mail merge again.
Disable UAC on the workstation:
- Disable User Account Control (UAC)
- Restart the workstation
- Log back into the program and run the mail merge again.