To maintain an audit trail, items purchased through Sales Orders (online sales, daily sales, advance sales, or group sales) cannot be changed after the sale is complete. To change how the funds are applied, you can process a refund and a repurchase.  
  1. Go to the sales order with the online donation. We recommend opening the order through Order Search or the Sales Orders tab of the constituent record to see all options.
  2. On the left side under Tasks, click Refund Order.User-added image
  3. To avoid refunding the credit card and needing to recharge the credit card, under payment details, click on the Refund Method drop down and select an Other payment method, such as Other, Revenue Transfer, or Exchange: User-added image
  4. Enter a reason and comments if applicable, then click Refund.User-added image
  5. Go to the pledge record.
  6. Click Add Payment.
  7. Enter all of the information needed for the pledge payment.
  8. Under Payment information, select Other in the Payment method drop down. Under Other method, choose the method you selected in Step 4:User-added image
  9. Click Save
If you do not see an Other payment method in the refund screen, see our related solution to add an other payment method.