Fields in Configuration remain hidden on records after unmarking the Hidden checkbox

Changes made in Configuration, Fields are not retained when users attempt to unhide fields.
This was resolved in Raiser's Edge build 795, please update to the latest version to resolve this issue. If your database is installed locally, download and install the latest version and patch, if applicable.  If you are experiencing this issue and you are using this version or a later version, click Chat with Support, reference this article.

Steps to Duplicate

1. Log into Raiser's Edge as any user
2. Navigate to Configuration
3. Click Fields
4. Click the Constituent category
5. Unmark the Hidden checkbox of any field that is currently marked
6. Navigate to Records and open any constituent record to see that no changes made in Configuration above appear on the record
7. Navigate back to Constituent Fields in Configuration and see that all checkboxes unmarked in step #5 reverted back to being checked

Environment

 Blackbaud Hosted

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.