Error: only one primary phone type allowed per type - when processing profile update transactions

When trying to process profile updates including replacement phone numbers in the NetCommunity plugin, an error message may be displayed "only one primary phone type allowed per type" and the transaction does not process.

When the constituent record is opened no primary phone types are ticked.

Remove the duplicate phone type or manually update the constituent record.

Steps to Duplicate

  1. Log onto RE Database
  2. Browse to NetCommunity plugin and profile updates.
  3. Process transaction for affected record.


 Blackbaud NetCommunity

Was this article helpful?