Error: Internet Explorer cannot display the webpage. This program cannot display the webpage - when accessing the Resource Center

When a user attempts to enter the Resource Center an error may appear. Error: Internet Explorer cannot display the webpage. This program cannot display the webpage. 
 

We have evaluated this issue as a potential defect and we have determined it will not be addressed in the software in its current state.  In this case, the risks and challenges outweigh the potential benefit of resolving this issue.

We wish we could address each and every issue that we come across, but there are occasions when addressing certain issues would add risk to causing a bigger problem or would put other prioritized initiatives at risk. 

We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.

Steps to Duplicate

  1. Log into hosted database
  2. Click Resource Center
  3. Error is displayed

Environment

 Chrome;Firefox;Internet Explorer
 IE11
 Windows 7 (64-bit)
 SQL Server 2008 R2
 Citrix
 Only thing that changed was that their internet server was shut down due to a storm that occurred. It required a restart/reset. Issue appeared right after that.
 Raiser's Edge
 7.94

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