When running an export from the Raiser's Edge that includes any NetCommunity page statistics, the following error may display: Unable to get page statistics from the web server: System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server not responding. ---> System.ComponentModel.Win32Exception: The wait operation timed out.
Confirm Raiser's Edge and NetCommunity are on the latest versions.
Steps to Duplicate
Open up the Raiser's Edge
Click export > New export
Select 'Blackbaud NetCommunity Page stats
Double click to add 'Page ID' and 'Page Description' fields