Error: The timeout period elapsed prior to completion of the operation or the server not responding. - When running an export from the Raiser's Edge that includes NetCommunity page statistics.

When running an export from the Raiser's Edge that includes any NetCommunity page statistics, the following error may display: 
Unable to get page statistics from the web server: 
System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Timeout expired. The timeout period elapsed prior to completion of the operation or the server not responding. ---> System.ComponentModel.Win32Exception: The wait operation timed out.
Confirm Raiser's Edge and NetCommunity are on the latest versions.

Steps to Duplicate

  1. Open up the Raiser's Edge 
  2. Click export > New export
  3. Click output  
  4. Select 'Blackbaud NetCommunity Page stats
  5. Double click to add 'Page ID' and 'Page Description' fields
  6. Export Now

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