Deleted return still reduces line item balance

Although a return has been deleted, the balance of the line item still reflects the application.
 We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. In Accounts Receivable, Clients, open a record
  2. On the Activity tab, open an invoice
  3. On the Line Items tab, open a line item
  4. Note that the balance is $0
  5. On the Payments/Credits tab, open return item
  6. Note that the return is deleted, yet it still reduces the balance of the line item

Environment

 Financial Edge
 7.87

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.