Ensure the fee is enabled:
  1. Navigate to Site Explorer>Forms
  2. Edit the form in question by clicking the pencil icon
  3. In the new window, click the Payment tab
  4. Ensure "Charge fee with form" is marked
  5. If you made changes, click Save
Review the Criteria of the fee:
  1. Navigate to Site Explorer>Forms
  2. Edit the form in question by clicking the pencil icon
  3. In the new window, click the Payment tab
  4. Click the Pencil icon next to the fee which should be applied
  5. Review the rule in question and click the Pencil icon to edit if needed
  6. If you made changes, click Save
Review the Waive option:
  1. Navigate to Site Explorer>Forms
  2. Edit the form in question by clicking the pencil icon
  3. In the new window, click the Payment tab
  4. Is the "Allow users to waive the fee" marked? If so, users have the option to waive the fee if the enter the waive fee code