Make sure NetCommunity can connect to the databases, Using the DB - Connection Test Utility
- Log into NetCommunity as an administrator
- Navigate to Site Explorer >Parts from the drop down
- Search for the DB Connection Test Utility and click search
- Note: if there is not an existing part, create a new part with the part type of FS - DB Connection Test Utility
- Locate the part in the list, select it and click the edit pencil to launch the part
- Select from the drop down the database then click test to verify it is connected, make sure to check the FE, RE, and GE databases
Error: Unable to Connect to GE/FE/RE - when testing connections to GE, RE or FE
If it Passes proceed to Solution 3.
Note: This part does not have to be on a page to function correctly
Note: This may require a ticket with your data hosting center if your organization does not host Raiser's Edge.
Make sure the databases can connect to the Raisers Edge Web Service
- Log into the Raisers Edge Web Server as Domain Administrator.
- Navigate to the Raisers Edge Web Service Directory (C:\Program Files\Blackbaud\Raisers Edge WebService ) and then to the Custom folder and locate the FusionDataAccessConfig.exe
- Launch the Utility and verify the connection settings are correct, trouble shoot as necessary.
One final check you can make to attempt to resolve this issue is to verify that there are Active Connection to FE and RE applications.
- Log into Granted GE
- Review the Connection(s); they will say Disconnect (Blue) or Connect (Red).
- Click on the Connect link to connect them to the applications if needed.