Error: Your server connection may have been temporarily lost. You may need to click your browser's refresh button or log in to the application again - occurs when entering transactions in patch with a default revenue type and pledge subtype

When an Enhanced Revenue Batch has the revenue type, pledge subtype, number of installments, and installment frequency defaulted in the batch template users will receive the following error after selecting a constituent on the batch row.

Error:  Your server connection may have been temporarily lost.  You may need to click your browser's refresh button or log in to the application again 

Article Number: 96420

Products:

  • Blackbaud_CRM
We're currently evaluating this issue for a fix in a future release.

Workaround:  Remove the defaults for Revenue Type and Pledge Subtype or remove the defaults for Installment Frequency and Number of Installments

Steps to Duplicate

1.  Create a Batch template ensuring the following fields are included:

-Revenue Type defaulted and hidden to Pledge

-Pledge Subtype defaulted and hidden to any type

-Payment Method defaulted to none

-Number of Installments defaulted to 26

-Installment Frequency default to Biweekly

-Installment Start Date

2.  Create a new batch using the template created in step 1

3.  Enter an account system

4.  Enter 96 as the lookup ID and select Robert Hernandez in the search

5.  Error:  Your server connection may have been temporarily lost.  You may need to click your browser's refresh button or log in to the application again.

Environment

 Blackbaud CRM
 4.0
 4.0.141.19

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