Participating in the maintenance program entitles you to Customer Support assistance, online resources, new product versions and patches, user group meetings, and Start Learning product tutorials.
You can upgrade to a higher-level maintenance plan at any time by paying the difference in the maintenance fee, which will be prorated for the remainder of your maintenance year. You can reduce your maintenance plan only on your next maintenance renewal date. Maintenance fees are not refundable. For more information, please email: BlackbaudRenewals@Blackbaud.com.