System Information Is Unavailable At This Time - when clicking System Info

When users on Windows 7 access Help > About The Raiser's Edge > System Info, they receive the following error:
System Information Is Unavailable At This Time.
 
This is resolved in 7.96, patch 12, released in July-August 2018 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

Steps to Duplicate

1. Sign into RE on a Windows 7 machine
2. Click Help > About The Raiser's Edge
3. Click System Info.. button
Error will appear

Environment

 Windows 7 (32-bit);Windows 7 (64-bit)
 Raiser's Edge
 7.93
 7.96
 12

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