- On the affected computer, open Windows File Explorer
- Navigate to one of these two locations:
- (64-bit computers) C:\Program Files (x86)\Citrix\ICA Client
- (32-bit computers) C:\Program Files\Citrix\ICA Client
- Right-click on the application named CDviewer.exe and select Properties
- Click on the Compatability tab
- Mark the box next to "Disable display scaling on high-DPI settings"
- Perform the same steps for the wfica32.exe application in the same location
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