Duplicate relationships can occur when the gender is not included on the records in the On Products/Core. Without a gender value, the plugin will use the gender neutral term listed in the On Products. 
  1. Login to The Raiser's Edge
  2. Select Connect Raiser's Edge from the Navigation bar. 
  3. Click the Gear icon on the top right.
  4. Under Included Roles, mark the checkbox for the relationships from the students you want to include. The Parents field will appear.
  5. If "Only add one person in the couple as a constituent" is selected, either the Male or Female will be selected to be added as a constituent. 
    • Note: If the parents in the On Products do not have a gender value, a relationship will be created for both parents.
To assign a gender value to the parents in the On Products:
  1. Login to the On Products/Core.
  2. Open the record to add the gender to.
  3. Next to General Information, click Edit.
  4. Add a value in the Gender dropdown.
  5. Click Save
This will not remove the duplicate relationships in RE, but it will prevent duplicates from being added going forward.