Event capacity not reporting for multiple registrants

When registering for a NetCommunity event and process into the Raiser's Edge. Raiser's Edge is counting the event capacity by the unique number of participant records in the event module. If the participant name is the same, then the ticket is purchase is added to the existing record the capacity does not increase.

 

Article Number: 96638

Products:

  • Blackbaud_NetCommunity_BBNC
  • Raiser_s_Edge_RE
We are currently evaluating this issue and will update this article when we have more information

Alternate Solution
Decrease event capacity as a buffer for exceeding capacity and running RE participant reports to calculate the correct number of guests.

Steps to Duplicate

Example:
Jane Doe registers herself and guest for a NetCommunity event. The Registration is then processed and batched into Raiser's Edge. We open the Raiser's Edge event module. We observe Jane and her guest as participants for the event.

Later that day Jane forgot to register a friend; goes to NetCommunity and registers again for the same event again. The additional registration is then processed and batched into Raiser's Edge. We review the event module and still only see two participants for the event. Opening Jane's record in the module and clicking on the Registration Fees tab we see the additional ticket on Jane's record. This additional ticket is not being counted on event capacity.

Environment

 Blackbaud NetCommunity
 6.64

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!