When opening an Event Participant, the Raiser's Edge will freeze before eventually opening the constituent record

On an individual workstation, the Raiser's Edge may hang when opening an event participant record. 

We are currently evaluating this issue and will update this article when we have more information.

Alternative Solution:

1.  Close The Raiser's Edge.
2.  Go to Start, Run, type %temp% in the Open field and click OK.  The user's temp folder should open.
3.  Delete all .mdb files from the folder.

These steps may need to be performed periodically if the issue occurs again.

Steps to Duplicate

1.  Open an Event.
2.  From the Participants tab, double-click one of the Constituents. 

Environment

 Raiser's Edge
 7.92

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.