When opening an Event Participant, the Raiser's Edge will freeze before eventually opening the constituent record

On an individual workstation, the Raiser's Edge may hang when opening an event participant record.

Article Number: 96661

Products:

Raiser_s_Edge_RE

The Events module uses the Temp folder when opening participant records. To resolve slowness coming from the Temp folder:

1. Close The Raiser's Edge.

2. Go to Start, Run, type %temp% in the Open field and click OK. The user's temp folder should open.
3. Delete all .mdb files from the folder.

These steps may need to be performed periodically if the issue occurs again.

Steps to Duplicate

1. Open an Event.
2. From the Participants tab, double-click one of the Constituents.

Environment

Affected Product Raiser's Edge

Affected Version 7.92

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