- Go to the sales order.
- On the left side under tasks, click Refund order.
- Under Payment Details, click on the Refund method and change this to Other in the dropdown.
- Click Refund.
- Go to the event, Registrations tab.
- Click Add and add a registration for this person.
- Click Add Payment.
- Enter the payment method as Other (same as the refund method) and save the payment for the event registration.
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