Error: Browser Not Supported. This Web browser is not supported by RD Web Access - accessing The Raiser's Edge in a remote desktop environment

When opening The Raiser's Edge in a remote desktop environment, the following message occurs from Windows:

Error: Browser Not Supported. This Web browser is not supported by RD Web Access

1. Ensure the compatible version of Internet Explorer is present for the installed Raiser's Edge version:      
2. If the message still happens after ensuring the correct browser is present, refer to the following resources. (NOTE: Blackbaud is unable to address this issue because it is related to third-party software. For assistance contact the third-party vendor. We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.)

Environment

 Internet Explorer
 11
 Terminal Services
 Remote Desktop

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.