Only MAPI-compliant (a Microsoft email standard) email systems are supported for The Education Edge.
Some vendors do not fully implement the MAPI standard. Blackbaud cannot guarantee these products will work with email features in The Education Edge.
Many email functions within EE use the workstation's default email client. While this is generally Outlook, some other email clients have their own settings to allow the user to set their service as the default email client on the workstation. This solution provides these steps for Gmail. Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing the resolution from these websites.
Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.