Unresolved Sponsorship missing Sponsor name

When attempting to complete Unresolved Sponsorship Purchases, the transaction is missing the Sponsor name and generates an error when attempting to Complete the Unresolved transaction.

Error received: "Data could not be saved. BBERR_NOCONSTITUENT"
We're currently evaluating this issue for a fix in a future patch or service pack.

Steps to Duplicate

  1. Access a Sponsorship form and submit a Sponsorship transaction
  2. Note the Confirmation page is generated and an acknowledgement email is received.
  3. The acknowledgement email contains an error in it:
Error: "An error occurred during the transaction, and we cannot complete the transaction at this time. Our organization is aware of the issue, and we will complete the transaction as soon as we resolve the error. For information about the status of your transaction, please contact us with order number NNNNNNNN."
  1. In CRM, go to Sponsorship > Sponsorship purchases
  2. Note the Sponsor name is missing
  3. Attempt to complete a transaction with the missing Sponsor name
  4. The following error is received: "Data could not be saved. BBERR_NOCONSTITUENT"


 Blackbaud Internet Solutions

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