Online Admission (OLA) or Online Reenrollment (ORE) form acknowledgement emails use the Fee Collected merge fields which are pulled from the billing information section. These emails load billing information input to use as a name and title for the acknowledgement email.
The issue occurs when a waiver code is used and there is no billing information provided. The Fee Collected section is still used resulting in empty merge fields in the email. For example Dear John will show when paying for an application, but if a waiver code is used it will say Dear.
We are currently evaluating this issue and will update this article when we have more information.
Alternative Solution: Use credit card/pledge fields to hide the Dear <NAME> part, so that people who use waivers won't see the blank fields.
Steps to Duplicate
Fill out an admissions/re-enrollment form with a waiver code
Note the acknowledgement email does not have your name and there is no way to add it