Customers whose Raiser's Edge environment is hosted by Blackbaud do not need to perform this update. We perform the updates as a part of regular hosting environment maintenance.
If your Raiser's Edge environment is NOT hosted by Blackbaud, please browse to https://downloads.blackbaud.com. There, provided you have an active subscription, you will find a link to download the MatchFinder database manually.
Once downloaded, complete the following steps in Raiser's Edge:
- Click Tools --> User Options --> File Locations
- Make a note of the current location of the MatchFinder database then cancel out of the window
- Navigate in your environment to the location noted in step 2.
- Copy the newly downloaded MatchFinder database to the location - You may overwrite the old one if prompted.