First, ensure the recipient is included in the email notification:
  1. Log in to NetCommunity
  2. Navigate to Email>Notifications
  3. Click the Pencil icon to edit the notification in question
  1. Confirm the following:
  • Under General: The "Enabled" box is marked
  • Under Recipients: The email address or user is specified
  • Under Parts: The part which generates the notification is marked
  1. If changes are made, click Save
If the notification email has been setup correctly and you are still not recieving emails, check to make sure the email addresse(s) used to recieve notifications are not listed under Invalid Accounts.

Note: If the above bullet points are confirmed and the recipient is still not receiving notification emails, this typically indicates the recipient's email server is blocking the notifications. In this case, consult with your IT department and request the outgoing IP addresses for NetCommunity be Whitelisted in order to successfully receive all mailings from NetCommunity.

If you are intermittently receiving notification emails.