When sending a message from NetCommunity or Online Express to a Gmail address, an email may be flagged by Gmail as spam or malicious depending on the message content and/or its links to other websites. These emails may cause a warning message to appear in the Gmail recipient's inbox above the open message. Some of warnings can say things like:
Warning: Be careful with this message. It contains links to websites hosting malware.
Be careful with this message. It contains content that's typically used to steal personal information.
These Gmail inbox warnings are generated by Gmail itself to alert the recipient that it finds the email content suspicious. For example, Gmail may find that links contained in the email message could link to websites that Google thinks that are possibly infected with malware or that the email contains content that appears to be an attempt to steal personal information (commonly known as "phishing").
Review your message for links outside of Blackbaud (beyond your NetCommunity site or Online Express forms), such as social media sites like Twitter or Facebook. Google can list such sites as malware infected due to the ad content on the website. Furthermore, review the text and links in the email asking users to do something, such as to sign up, register, or donate. Edit the wording and/or altering content may reduce the likelihood of this warning appearing to your recipients.
If you receive feedback that your emails generate these warnings, consider adding a reminder at the top of each email to add your emails to the contact list / safe sender list. Sending email blasts from the same name(s) and email address(es) with little change between them can also help.
(NOTE: These warning messages are generated by Gmail based on the user-added content that the service is seeing in the email. Blackbaud is unable to address this issue because it is related to third-party software. For assistance, contact the third-party vendor. We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites and we cannot assist with implementing resolutions from these websites.)